NaoBet Privacy Policy

At NaoBet, we take your privacy seriously. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit and use our platform at https://naobet.com/. By using our services, you agree to the terms described in this document. We encourage you to read it carefully so you understand your rights and how we handle your information as the operator of NaoBet Casino.

1. Who We Are

Our NaoBet platform is operated by NovaForge LTD (also referenced as NovaForge N.V.), a company registered under number 15684. We hold a valid gaming licence issued by the Anjouan Gaming Authority (Union of Comoros), licence No. ALSI-152406028-FI2. As a licensed operator, we are committed to handling your personal data responsibly and in accordance with applicable privacy regulations. If you have any questions about this policy or how we process your data, you can reach us at [email protected].

2. Information We Collect

When you register and use our services at NaoBet, we may collect the following categories of personal information:

2.1 Registration and Account Data

• Full name, date of birth, and nationality
• Email address, username, and account password
• Residential address, country of residence, and phone number
• Identity verification documents (e.g., passport, driving licence, proof of address)

2.2 Financial and Transaction Data

• Payment method details (card numbers, cryptocurrency wallet addresses, e-wallet identifiers)
• Deposit and withdrawal history, including amounts and timestamps
• Information related to your VIP level and associated transaction limits

2.3 Technical and Usage Data

• IP address, browser type, operating system, and device information
• Pages visited, session duration, and interaction logs
• Game activity, betting history, and bonus usage on our NaoBet Casino platform
• Cookies and similar tracking technologies (see Section 6)

2.4 Communications Data

• Messages you send via our 24/7 live chat or to our support email
• Feedback, complaints, and correspondence with our support team

3. How We Use Your Information

We at NaoBet use the personal information we collect for the following purposes:

• To create and manage your player account and verify your identity
• To process deposits and withdrawals across all supported payment methods
• To comply with our legal obligations, including anti-money laundering (AML) and Know Your Customer (KYC) requirements
• To detect and prevent fraud, problem gambling, and unauthorised account access
• To personalise your experience, including delivering relevant promotions and bonus offers
• To communicate with you about your account, transactions, and our services
• To improve our platform, games, and overall user experience
• To administer our VIP programme and determine your applicable benefits and withdrawal limits
• To conduct responsible gambling monitoring and apply necessary player protection measures

4. Legal Basis for Processing

Our NaoBet team processes your personal data on the following legal grounds:

• Contractual necessity: Processing is required to provide you with our gaming services and fulfil our obligations to you as a player.
• Legal compliance: We are required by law to collect and retain certain data for regulatory, tax, and anti-fraud purposes.
• Legitimate interests: We process data to protect the security and integrity of our platform and to improve our services.
• Consent: Where we rely on your consent (e.g., for marketing communications), you may withdraw it at any time by contacting us.

5. How We Share Your Data

We do not sell your personal data to third parties. However, we may share your information with the following categories of recipients when necessary:

• Payment providers: Including VISA, Mastercard, Jeton, MiFinity, and cryptocurrency processors to facilitate transactions
• Identity verification services: Third-party KYC providers who assist us in verifying your identity
• Gaming regulators and authorities: Including the Anjouan Gaming Authority, when required by law or licence conditions
• Game software providers: Such as Pragmatic Play, Hacksaw Gaming, Playtech, and other partners from our 70+ provider network
• IT and security service providers: Who support the technical infrastructure of our Nao Bet platform
• Law enforcement agencies: Where we are legally required to disclose information

All third parties we engage with are contractually obligated to handle your data securely and in accordance with applicable data protection law.

6. Cookies and Tracking Technologies

Our NaoBet platform uses cookies and similar technologies to enhance your experience. These include:

• Essential cookies: Required for the basic operation of our website and your account session
• Analytics cookies: Used to understand how players interact with our services so we can improve functionality
• Preference cookies: To remember your settings, such as language and currency preferences
• Marketing cookies: To deliver personalised promotions and track campaign effectiveness

You can manage cookie preferences through your browser settings. Please note that disabling certain cookies may limit the functionality of our Nao Bet Casino services.

7. Data Retention

We retain your personal data for as long as your account remains active and for a period thereafter as required by applicable law and our licensing obligations. In most cases, we are required to retain records for a minimum of five years following account closure. Once data is no longer needed, we securely delete or anonymise it.

8. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data held by us:

• Right of access: You may request a copy of the personal data we hold about you
• Right to rectification: You may ask us to correct inaccurate or incomplete data
• Right to erasure: You may request deletion of your data, subject to our legal retention obligations
• Right to restriction: You may ask us to limit how we process your data in certain circumstances
• Right to data portability: You may request your data in a structured, machine-readable format
• Right to object: You may object to processing based on legitimate interests or direct marketing
• Right to withdraw consent: Where processing is based on consent, you may withdraw it at any time

To exercise any of these rights, please contact our support team at [email protected]. We will respond to all verified requests within a reasonable timeframe.

9. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, alteration, or disclosure. Our security practices include SSL encryption, access controls, and regular security assessments. While we take every reasonable precaution, no online transmission is entirely risk-free, and we encourage you to use a secure connection when accessing your Nao Bet account.

10. Responsible Gambling and Data

As part of our commitment to player protection, we may use your account activity data to identify signs of problem gambling behaviour. This includes monitoring deposit patterns, session frequency, and betting activity. We may use this information to apply self-exclusion tools, spending limits, or contact you with responsible gambling resources. Our NaoBet team treats this data with the utmost confidentiality.

11. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. When we make material changes, we will notify you via email or a notice on our platform. We encourage you to review this page periodically. Your continued use of our services following any changes constitutes your acceptance of the updated policy.

12. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy, please do not hesitate to get in touch with us. Our support team is available 24/7 via live chat on our website or by email at [email protected]. We are committed to addressing your privacy concerns promptly and transparently.